Orders & Shipping
Payment
How can I get in contact with you?
You can contact us via email at [email protected] and we will get back to you promptly.
How can I change my order?
You can change or update your order as long as it has not been packed and/or shipped. Just email us at [email protected] with your order number, and we will do our best to accommodate any changes.
Where does Infinitum Clavis ship from?
We currently ship to European countries as well as the United Kingdom and Usa. If you have any questions or suggestions, feel free to reach out to us!
How long will it take for my order to arrive?
For information on shipping costs and times, please have a look at our Shipping and Returns page.
Will I be charged duties and taxes?
Taxes are already included in the product prices you see on our website. Within the European Union, you will not be charged for customs. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. For more information, please contact your local customs office.
Which payment options do you offer?
You can choose to pay using the payment methods below:
Credit Card (Visa, Mastercard, American Express)
PayPal *
Klarna *
iDeal
eps-Überweisung
Shop Pay
Apple Pay
Google Pay
Bancontact
* Klarna and PayPal have the highest transaction fees and are therefore the most expensive options for us as a small business.
Do you offer discounts?
We generally don't do seasonal sales.
I have a gift card or a discount code. How do I use them?
Each gift card comes with an individual code, which the recipient can add at checkout.
Gift cards are redeemable online at infinitumclavis.com and cannot be returned or exchanged for cash. They are valid until December 2025 and have no additional processing fees. If lost or misplaced, contact [email protected] and we'll help you out!
Can I use multiple discount codes in one order?
No, unfortunately it is not possible to combine discount codes.
Returns
What's your return policy?
Please carefully read our return policy.
You have the right to return or exchange your order within fourteen days from the day on which the goods were delivered to you.
Do not return the package without giving prior notice via email.
To return an item, simply email us at [email protected], tell us your order number and the reason for your return. Our customer service will guide you through the quick process. For more information visit our Shipping and Returns page.
Please also bear in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.
What do I do if the product arrives damaged?
We inspect every item before it gets sent to you, but mistakes can happen during production and inspection. If your product is faulty, please contact [email protected] and attach a picture of the faulty product.
Are returns free?
No, returns costs will have to be paid by the customer. We do, however, refund the costs for the initial shipping. For more information, please carefully read our return policy.
How should products be returned?
Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags. Feel free to re-use our plastic-free packaging to ship your return package.
Can I try on the products?
Please keep in mind that if there are remnants of makeup, deodorant, and/or perfume on them, we cannot accept the return.
